eStone Direct offer highly competitive shipping rates using a wide selection of reputable freight companies.
We supply and deliver throughout Australia and can ship to your local depot or direct to your home. Please contact us for shipping quotes.
Pickup is also available direct from our warehouse - Factory 11/21 Eugene Terrace Ringwood, Victoria 3134. Please contact us prior to arriving to ensure stock availability.
Please note: Fireplace Hearths and smaller orders will be only shipped using Freight companies that offer transport liability insurance. A minimum 30mm thickness is required for interstate orders.
Estimated delivery times on stocked items:
1–4 business days Melbourne Metro-area.
4 –7 business days for Interstate.
Please allow up to 10 business days for rural deliveries.
Lead time on out of stock or custom orders:
From 4-8 weeks upon confirmation. Please contact us to confirm lead times.
Please refer to our FAQ Page and term and conditions for further information.
Faulty or Damaged items:
Please check your order before signing for them when the courier makes the delivery, or goods are collected from the Freight Depot. If the items appear damaged, please sign for them "package received damaged", ask the driver/freight agent to co-sign your written comment on the delivery docket .
Please do not accept any goods that are damaged.
We require notification of the broken goods within 48 hours so we can investigate.
It is advisable to take photos of the package before it is opened, and photos of the damaged items inside the box. This will assist us when making a claim.
*PLEASE NOTE - It is important that you inspect the items when the delivery arrives. If there are obvious signs of damage to outer packaging, do not accept delivery. Send any damaged reports to admin@estonedirect.com.au
